Like it or not, your customers will break their silver jewelry sets, no matter how well-made the jewelry piece is? This kind of thing just happens. Some of it may be due to the fault of the customer; some may be due to just freak accidents; and some may be due to an error on the part of the jewelry maker. Another issue that comes in to play at times is repairing silver jewelry sets made by other people. If you become well-known for your quality, then good customers will think of you first when any piece of silver jewelry sets wholesale breaks. So what will you do when it comes to repair? Should you handle repair? Here I will share some tips that you may find helpful.
Usually, you have to help a customer when she lost an earring. Obviously, this is not your fault, but they come to you in the hopes that you can just whip up another one, and usually, they are more than happy to pay for the extra earring. The problem with this may be that you don't have the materials to make those extra earrings. Maybe you only had a few beads. You used them up and sold the pieces and they are gone. Plus, even if you could locate the same beads, it's not worth the money or times to order a whole strand of new beads so you can make one earring. Here is an option for you: You can reconfigure the design. First warn the customer about the problem – no extra beads.
Then ask if she wouldn't mind if you tried to come up with something using materials from the other earring, but adding new elements to make something a tad different. If this is okay, don't forget to mention the extra cost because now you are making two earrings and using extra materials.
